SHIPPING POLICY

Cynthia & Xiao offers FREE shipping on all orders.


REFUND POLICY

You may return your full priced items within 14 calendar days from the day you received your items. All items must not be worn, washed or damaged, and must have all tags attached in order to be eligible for a return. They must be returned with the original packaging. Any sales item is considered Final Sale and is not returnable.

Items must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. We are not responsible for items not received by us due to shipping issues. Please email cynthia@cynthiaandxiao.com within 14 calendar days of receipt and we will email you the return instructions.

Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We reserve the right to reject any return that does not comply with the conditions stated above. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. 

We do not offer exchanges at this time. If you need a different size, please place a new order and return your current full priced item for a refund.