FAQ

What is your shipping policy for Hong Kong?

  • All cost of shipping in Hong Kong is Free of charge

  • Delivery time: 3-7 days

  • Courier: SF express

Orders are processed Monday to Friday (excluding holidays) and may take up to 2 business days to process before shipping out.

Orders will be shipped according to customer’s specified address. Cynthia & Xiao is not responsible for items delivered to incorrect shipping addresses. If a shipment is returned to us for any reason, the customer will be responsible for the cost to re-ship.

Do you ship internationally?

Cynthia & xiao ship worldwide!

  • A international shipment will have a flat rate of 150 HKD shipping charge

  • Delivery time: Asian countries: 7-14 days/ outside Asian Countries: 10-14 days

  • Courier: Hong Kong Post  /fedex/ uPS

 Please make sure that all information is submitted English at checkout. Please include telephone number.
International customers are responsible for the duties and taxes that are required within their countries.

What is your Return Policy?

We will gladly accept returns on all items within 14 days from the day you received it. Items must be unused and have all original tags attached. Any sale item from  our website is not eligible for return, exchange or store credit. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable

For more information, please contact: cynthia@cynthiaandxiao.com

 

Didn’t find what you were looking for?